Privacy Policy

Who we are & how to contact us

Who we are & how to contact us
Data controller: HÜNA, Sydney, NSW, Australia.
Contact: info@hunalabel.com or our Contact page.
If you are in the EU/UK, HÜNA is the controller of your personal data.

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What we collect

Information you provide

• Account & checkout: name, email, phone, billing/shipping address.

• Payment: card details are processed by our payment partners (e.g., Shopify Payments, PayPal). We do not see or store full card numbers.

• Orders & support: order history, messages, returns.

• Marketing: your preferences and consent when you join our list.

Information collected automatically

• Device & usage: IP address, browser/device type, pages viewed, timestamps, referring URLs.

• Cookies & similar tech: to run the store, remember your cart, analyze traffic, and personalize marketing (see Cookies below).

Information from third parties

• Analytics/ads partners (e.g., Google Analytics) provide aggregated insights.

• Fraud prevention services may assess risk at checkout.

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How we use your information

• To provide the store: process and deliver orders, payments, returns, and customer support.

• Account & personalization: remember your preferences and cart.

• Communications: send order updates, service messages, and (with consent) marketing.

• Analytics & improvement: measure performance, fix issues, develop features.

• Fraud & security: verify identity, prevent misuse.

• Legal/compliance: keep records required by law and tax authorities.

Legal bases (EU/UK GDPR): performance of a contract (orders), legitimate interests (site security, analytics, marketing to existing customers), consent (email marketing/cookies where required), legal obligation (records).

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Sharing your information

We share information with trusted service providers who help us run the business, under contracts that protect your data. These include:

• Shopify (store platform & hosting)

• Payment processors (e.g., Shopify Payments, PayPal, Apple/Google Pay)

• Shipping & logistics (e.g., Australia Post, couriers)

• Analytics & marketing tools (e.g., Google Analytics, email providers)

• IT & professional services (e.g., cloud hosting, accountants)

We may also share information to comply with laws, respond to lawful requests, or protect our rights.

International transfers: Our providers may process data outside Australia (including the EU/UK/US/Canada). Where required, we rely on appropriate safeguards (e.g., standard contractual clauses) and vendor certifications.

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Cookies & tracking

We use necessary cookies to make the site work, and with your consent (where required) we use:

• Analytics cookies to understand site usage.

• Performance & personalization cookies to improve your experience.

• Advertising cookies to show relevant ads and measure campaigns.

You can manage cookies in your browser and, where offered, through our cookie banner/settings. Blocking some cookies may impact site functionality.

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Marketing

With your permission (or where permitted by law), we send emails about new drops, offers, and news. You can unsubscribe at any time via the link in the email or by contacting us.

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Data retention

We keep personal information only as long as necessary for the purposes above:

• Orders & tax records: typically 7 years (or as required by law).

• Accounts & marketing: until you delete the account or unsubscribe, or after a reasonable period of inactivity.

• Support messages: as long as needed to resolve your request.

We securely delete or anonymize data when it’s no longer required.

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Your rights

Australia (Privacy Act 1988 / APPs)

You can access and correct your personal information, and complain if you think your privacy has been breached.

EU/UK (GDPR)

You may have the right to access, rectify, erase, restrict or object to processing, data portability, and to withdraw consent at any time. You also have the right to complain to your local supervisory authority.

California (CCPA/CPRA) (if you sell to CA residents)

You may have rights to know, correct, delete, and to opt-out of “sale”/“sharing” of personal information for cross-context advertising. We do not sell personal information for money, but we may use cookies for ads. Use our cookie settings or contact us to exercise your rights. If needed, we can provide a “Do Not Sell or Share My Personal Information” link.

To exercise any rights, contact us via the Contact page. We may ask for information to verify your request and will respond within applicable legal timeframes.

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Security

We use reasonable technical and organizational measures to protect your information (encrypted payment processing, access controls, HTTPS). No method of transmission or storage is 100% secure; please use strong, unique passwords and keep them confidential.

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Children

Our site is not intended for children under 16. We do not knowingly collect personal information from children.

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Third-party links

Our site may link to third-party websites. Their privacy practices are independent of ours—please review their policies.

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Changes to this Policy

We may update this Policy from time to time. The “Last updated” date shows the latest version. Significant changes will be noted on this page.

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Contact

Questions or requests? Email info@hunalabel.com or use our Contact page.